Frequently asked questions

On this page you can find the most frequently asked questions by our trade customers.

If your question is not listed here, please contact us and we will be more than happy to help you.

Ordering

You can apply to become a stockist by clicking here. We typically review applications within 2 working days. You will hear back by email if you have been successfully accepted to stock our products.

Please note that we do not allow trade customers to sell our products through third parties, on auction sites, reselling sites or marketplaces such as Amazon, Ebay, Etsy and Notonthehighstreet.com.

Our minimum order is £100 + VAT.

Carriage to UK Mainland is free.

Orders to Channel Islands, Northern Ireland and Highlands a carriage charge of £20 + VAT may be applied to your order.

We do not substitute out of stock products. We will always try to dispatch the items you have ordered. In rare occasions where we cannot obtain stock, we will issue a credit for the item/s not supplied.

We do not issue exclusivity to any customer at any time. Should a conflict of interest occur between a current customer and a new customer, we reserve the right to act in the best interest of the brand.

A VAT invoice will be available in your account in the 'Orders' section once your order has been paid for and dispatched. You will also receive a copy via email.

Shipping

At present, we only deliver to the UK.

This includes Northern Ireland and the Channel Islands.

We aim to dispatch trade orders within 10 working days.

All trade orders are sent via a tracked 1-2 working day courier and you will need to be present to accept delivery.

Our orders are usually sent via UPS or DPD.

Products

Our cards are printed in the United Kingdom.

Our greeting cards are supplied in packs of 6, neatly banded for convenience. Envelopes are placed in the centre of each pack - behind three cards and in front of the other three. We do not insert envelopes into individual cards. This packing method allows for easy scanning into your EPOS system without needing to unband or open the pack. You can choose to insert the envelopes manually or display them behind the cards, depending on your store setup.

We don’t use clasps or cellophane as standard, as many of our cards feature internal messages or designs that are key selling points for customers. Leaving them unwrapped allows these details to be seen more easily. However, if you would prefer your cards to be cello-wrapped, we offer this as an optional service using biodegradable cellophane at 20p per card. To request this, please write “YES” at checkout. The wrapping charge will be invoiced separately and may add up to 7 days to your order processing time.

We aim to reduce unnecessary packaging wherever possible, particularly single-use plastics. However, we understand that in busy retail environments, protective packaging can be helpful.

If you’d prefer your cards to be cello-wrapped, we offer this as an optional service using biodegradable cellophane, at 20p per card. Just write “YES” at checkout to request it. This service is invoiced separately and may add up to 7 days to your order processing time.

Yes, we offer a custom print service for corporate and bulk orders. We can personalise existing card designs by adding your company logo, changing the inside message, or adjusting the wording to suit your needs. This is ideal for corporate events, branded Christmas cards, client gifting, and more.

The minimum order is 500 cards per design, with a setup fee starting at £50. If you're interested in custom or branded greeting cards, please get in touch - we'd be happy to discuss your requirements.

We are happy to provide basic product information in Excel format upon request, free of charge. This is ideal for uploading to your website or EPOS system and typically includes SKU, MPN, item name, cost price, and EAN (barcode number). We provide this information in good faith, but recommend checking it over before use to ensure there are no errors.

No, we don’t use pricing codes. There’s no standardised system across the industry, and our cards are supplied without packaging, so we leave it entirely up to retailers to price them in a way that works best for their store setup. We do display RRPs on our product listings, but these are purely suggested and retailers are free to set their own prices.

We only accept trade orders for products listed on our trade website. These products are fully prepared for wholesale ordering, with pricing, product details, and stock levels suited to both small and high-volume orders.

The website features a wide and carefully curated selection of our designs - in some cases offering up to 100 variations per design - giving our retail stockists access to a broad and flexible range.

Returns

We do not accept returns unless the goods are faulty or damaged.

We also do not operate a sale or return policy or any other arrangements of any kind with customers.