Frequently asked questions

On this page you can find the most frequently asked questions by our trade customers.

If your question is not listed here, please contact us and we will be more than happy to help you.

Ordering

You can apply to become a stockist by clicking here. We typically review applications within 2 working days. You will hear back by email if you have been successfully accepted to stock our products.

Please note that we do not allow trade customers to sell our products through third parties, on auction sites, reselling sites or marketplaces such as Amazon, Ebay, Etsy and Notonthehighstreet.com.

Our minimum order is £100 + VAT.

Carriage to UK Mainland is free.

Orders to Channel Islands, Northern Ireland and Highlands a carriage charge of £20 + VAT may be applied to your order.

We do not substitute out of stock products. We will always try to dispatch the items you have ordered. In rare occasions where we cannot obtain stock within 20 working days of payment, we will issue a credit for the item/s not supplied.

We do not issue exclusivity to any customer at any time. Should a conflict of interest occur between a current customer and a new customer, we reserve the right to act in the best interest of the brand.

A VAT invoice will be available in your account in the 'Orders' section once your order has been paid for and dispatched.

Shipping

At present, we only deliver to the UK.

This includes Northern Ireland and the Channel Islands.

We aim to dispatch items that are in stock within 10 working days.

Any items that are out of stock, we will dispatch these as soon as possible (if we cannot dispatch them within 20 working days of payment we will issue a credit for the item/s not supplied).

All trade orders are sent via a tracked 1-2 working day courier and you will need to be present to accept delivery.

Our orders are usually sent via DPD.

Products

FSC certification means that the Forest Stewardship Council, an international non-governmental organisation, has certified the paper stock as coming from a well managed forest. Our cards are always printed on paper stock that is FSC certified and also usually have the FSC badge printed on the back of the card for the end user to see.

For more information about the Forest Stewardship Council (FSC), their website can be found here.

Our cards are printed in the United Kingdom.

Our standard and medium size greetings cards are supplied in packs of 6 cards while our large cards are supplied in packs of 3 cards. The envelopes will be supplied behind the pack of cards for you to manually insert or to display behind.

For our trade orders we do not use card clasps or cellophane as many of our cards have a message or design inside them which are key selling points that will help a customer in their decision making.

We try to limit the use of unnecessary packaging and especially the use of single plastic on our products.

We, however, understand that in a busy retail environment, it is sometimes necessary to protect a greetings card with packaging. We therefore also sell bio-degradable bags which can be purchased with your order for you to manually insert the cards into once you receive your order.

The bio-degradable bags that we currently use are Nativia® PLA compostable bags made from bio-based content that have more options for their end-of-life than compared to traditional plastic bags made from oil.

All our cards are ready printed and therefore the wording and designs cannot be altered.

Returns

We do not accept returns unless the goods are faulty or damaged.

We also do not operate a sale or return policy or any other arrangements of any kind with customers.